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  • Learn how to defuse tense situations that might spill over into violence.
  • Develop strategies for protecting yourself from attack.
  • Boost your confidence in dealing with aggressive people.


Minimize the risk of harm from aggression and violence!

Any workplace can produce aggression and the potential for violence, but some are more prone to these risks than others. But, wherever you work, there are steps you can take to reduce the risk of aggression arising and tactics you can use to tackle it if it does come to pass. There is no cast-iron guarantee that aggression or violence will not happen, but how you handle the situation can be crucial. Can you afford not to learn about what you should and should not do?


The Course

Conflict can lead to aggression; aggression can lead to violence. But this process is not inevitable. For example, you can learn to recognize the warning signs of aggression so that you can nip problems in the bud. You can also learn how to defuse difficult situations to try and stop them boiling over. These important points are all covered in this helpful course developed and presented by leading author, Dr Neil Thompson. The course also helps you deal with the aftermath of aggression and violence by giving you advice and guidance on how calm the situation down and help people get over it.

The course includes a Module Companion Workbook which you should print out before starting the course. It contains exercises to help you think about the issues covered and consolidate your understanding. It also contains space for you to make notes as you work your way through the course. After you have completed the course you will then have a valuable resource to serve as a reminder of your learning and a reference source.

You should take this course if you want to make sure you are able to do everything you reasonably can to make yourself safe from harm.


Course Modules

  • Module 1: What situations produce aggression?, Effective Use of Conflict Management Skills,Preventing Aggression
  • Module 2: Situational Signs, Recognizing the Warning Signs, Recognizing the Warning Signs
  • Module 3: Defusing the Situation I, Defusing the Situation II, Defusing the Situation III
  • Module 4: Protecting Yourself I, Protecting Yourself II, Protecting Yourself III
  • Module 5: The Role of Adrenaline, Dealing with the Aftermath, Grief, Crisis and Trauma
  • Module 6: Dos, DONTs, Challenges and Rewards